Contact Us - Enquiry, Suggestion and Complaint

Thank you for visiting our website. We welcome comments and suggestions on subjects under the Transport portfolio. You may send your request (enquiry/suggestion/complaint/appeal, etc.) through the following channels –

Postal Address : 20/F - 22/F, East Wing,
Central Government Offices,
2 Tim Mei Avenue,
Tamar, Hong Kong
Telephone : (852) 3509 7199 (within opening hours)
(For housing matters, please call the hotline of the Housing Department at (852) 2712 2712)
Fax : (852) 2868 4643
Email : enquiry@thb.gov.hk
Opening Hours :
Monday to Friday: 8:45 am - 1 pm
2 pm - 6 pm
Saturday, Sunday and Public Holidays: closed

Notes:
1. All personal data submitted (including name and contact information) will only be used for purposes which are directly related to the processing of your request. Such personal data may be disclosed to other relevant Government departments / organisations for the same purposes. You may, by stating clearly in writing your wish to withhold consent to the disclosure of your personal data to other parties. In this circumstance, we may not be able to process your case in full.

2. Complaints received will be thoroughly, expeditiously and impartially investigated by relevant parties. The investigation of a complaint should normally be completed with a reply issued within 30 calendar days from the date of receipt of the complaint. If a full reply cannot be made within 30 calendar days, we will update you on the progress.

 

Accessibility of Government Premises, Facilities and Services

It is Government's established policy objective to provide a barrier-free environment for persons with disabilities with a view to enabling them to access to premises and make use of the facilities and services therein on an equal basis with others, thereby facilitating them to live independently and fully integrate into the community.

To facilitate Government-wide collaborated efforts in enhancing the accessibility of Government premises and facilities, the Government has established an Access Co-ordinator and Access Officer Scheme. An Access Co-ordinator is responsible for co-ordinating accessibility issues within individual bureau or department, whereas an Access Officer is responsible for, among other things, offering assistance to persons with disabilities in access to the venue under his/her management and using the services and facilities therein, and handling public enquiries and complaints regarding accessibility issues for the venue.

Should you have any enquiries or comments on the accessibility of premises, facilities and services of the Transport and Housing Bureau (Transport Branch), please contact our Access Co-ordinator, Deputy Access Co-ordinator and Access Officers.