Contact Us - Enquiry, Suggestion and Complaint

Thank you for visiting our website. We welcome comments and suggestions on subjects under the Transport portfolio. You may send your request (enquiry/suggestion/complaint/appeal, etc.) through the following channels –

Postal Address : 20/F - 22/F, East Wing,
Central Government Offices,
2 Tim Mei Avenue,
Tamar, Hong Kong
Telephone : (852) 3509 7199 (within opening hours)
(For housing matters, please call the hotline of the Housing Department at (852) 2712 2712)
Fax : (852) 2868 4643
Email : enquiry@thb.gov.hk
Opening Hours :
Monday to Friday: 8:45 am - 1 pm
2 pm - 6 pm
Saturday, Sunday and Public Holidays: closed

Notes:
1. All personal data submitted (including name and contact information) will only be used for purposes which are directly related to the processing of your request. Such personal data may be disclosed to other relevant Government departments / organisations for the same purposes. You may, by stating clearly in writing your wish to withhold consent to the disclosure of your personal data to other parties. In this circumstance, we may not be able to process your case in full.

2. Complaints received will be thoroughly, expeditiously and impartially investigated by relevant parties. The investigation of a complaint should normally be completed with a reply issued within 30 calendar days from the date of receipt of the complaint. If a full reply cannot be made within 30 calendar days, we will update you on the progress.